Privacy Policy
Last updated: February 2022
The protection of your personal data is one of the priorities of hellomat.eu, owner of the website www.hellomat.eu (the “Site”) and of the brand Mymed. On our Site, we apply this Privacy Policy, which allows us to inform you about the use and protection of your data.
Under this Privacy Policy, the term "Personal Data" or "Data" refers to any type of information that directly or indirectly identifies you, particularly through the device you use — such as your computer, tablet, smartphone, or any other means of access. By using our Site, you declare that you have read and understood our Privacy Policy. Should the conditions regarding the processing of your Data change, we will update this Privacy Policy and inform you via email and/or during your next visit to the Site.
INDEX
Article 1.
Data Controller, Data Protection Officer and Data Processing Location
The company hellomat.eu, with registered office in Via dell'Industria, 50 - 36035 Marano Vicentino (VI) registered at the Vicenza Commercial Register, n. REA VI-184381, C.F./ P.IVA 01771320247 is the controller of the processing of Personal Data concerning you according to the modalities described in this document. The processing related to the web services of this site take place at the aforementioned location and are handled only by personnel in charge of the processing, or by any persons responsible for occasional maintenance operations and secretarial services. You can contact hellomat.eu, by e-mail to info@hellomat.eu or by post to Mymed - Via dell'Industria, 50 - 36035 Marano Vicentino (VI).
Article 2.
What data do we collect and when?
When you use our Site we may collect the following Data about you:
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surname, first name;
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postal address of residence and dispatch;
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E-mail address;
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IP address
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password;
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methods of payment;
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order history and transaction numbers;
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history of your visits and navigation on the Site.
In addition, other Data may be collected automatically when browsing the Site. The list of categories of Data in question is presented in art. 10 relating to the Cookie Policy. The above data may be collected at different times. By way of example, but not necessarily exhaustive:
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when you create your account on the Site;
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when you explicitly subscribe to our newsletter;
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when you place your orders;
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while browsing the Site;
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when you contact our support team.
Article 3.
For what purposes and on what basis are your Data used?
Your data is processed for the following purposes:
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ensure the management of orders (e.g. delivery, after-sales assistance, claims management, litigation), in execution of the sales contract you conclude with us when you purchase a product on our Site;
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send you our commercial offers on the basis of our legitimate interest in ensuring that you benefit from the most appropriate experience on our Site;
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personalize the communications we send you and the offers we offer, based on your navigation on the Site and your previous purchases, based on your prior consent;
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to send you the offers of our partners on the basis of your prior consent;
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to draw up commercial statistics and analyse our marketing tools (e.g. to count the number of views and activation of our sales areas, to establish statistics on the use of pages and elements of the Site), based on our legitimate interest in being able to understand and improve the performance of our Site;
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fight against fraud (such as the implementation of security measures), based on our legitimate interest in ensuring the security of transactions made on our Site, under the conditions set out in Article 8 below.
Article 4.
How long do we keep your data
Subject to the specific provisions for the fight against fraud, presented in article 8 of this Privacy Policy, your Personal Data is kept in our active database for a maximum of 5 years from your last activity, or from:
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your latest purchase;
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your last visit to our Site, provided that you have logged into your account and visited our pages;
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your last contact with our support service;
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the opening of a hyperlink in a newsletter or other commercial email we send you (if you have consented).
A few weeks before that deadline, we may contact you to ask if you would like to keep your account.
Otherwise, or in the absence of a response from you, we will close your account and delete your Data from our active database and you will no longer be able to access your account with your old credentials and have to recreate a new one. The deletion of your Data from our active database will be followed by a temporary storage period in order to comply with our legal, accounting and tax obligations, as well as to be able to handle any complaints within the limits of the applicable limitation periods. In the event that your Data must be stored later, it will be irreversibly anonymised. In any case, and in accordance with Article 7 below, you have the possibility at any time to request the deletion of all or part of your Data, to oppose their processing or to request its limitation.
Article 5.
Recipients of your personal data
Your personal data will not be disclosed. If your data is transferred to us for purchase and order, in addition to Mymed, it may be communicated to the following recipients:
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Our service providers, who help us provide our services by taking over, under our control, all or part of the processing operations of the Data and are:
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Our hosting provider, which we need to store all your Data;
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Our service providers responsible for ensuring the management and security of payments made on our Site;
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Our service providers to whom we entrust the delivery of our products;
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Our service providers in charge of carrying out advertising, marketing and commercial campaigns;
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Our legal and tax service providers, in order to comply with legal obligations, prevent fraud and protect our tools. We may also share your Data, in whole or in part, with third parties where:
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we have your prior consent;
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we are required to do so by law, on the basis of an imperative request from a public authority or as part of legal proceedings;
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we sell or transfer all or part of our business or assets, for example in the course of a merger or sale. Operations of this type may legitimately involve the execution of preliminary checks by professionals and through the provision of appropriate security measures to ensure the confidentiality of the Data accessed. In the event of an effective completion of a transaction for the transfer or sale of our assets containing your Data, we will implement disclosure procedures to ensure that you exercise the rights you have over your Data.
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Article 6.
Transfer of your Personal Data outside the UE
Your Data may transit or be hosted on servers owned or owned by our partners, located outside the European Union. These servers may be located around the world, in countries whose laws may provide a different level of protection than ours. However, we are committed to taking the necessary measures to maintain an adequate level of privacy and security. For example, we may require our subcontractors and partners to implement measures to ensure the level of protection required by applicable Personal Data laws.
Article 7.
What are your rights and how can you exercise them
In accordance with the applicable regulations regarding Personal Data, you can exercise the following rights with Mymed:
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access your Data, request its correction, deletion or portability;
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withdraw consent for the future, for all or part of the processing in question;
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oppose the processing of your Data or request its limitation; You can exercise these rights by sending an e-mail to info@hellomat.eu or by post to the following address Mymed - Via dell'Industria, 50 - 36035 Marano Vicentino (VI), providing a document proving the identity and specifying: Surname, first name, e-mail address; - subject of the request; - address to which the reply should be sent;
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we will respond to you within one (1) month of receiving your request from our services. You also have the right to lodge a complaint with a supervisory authority (www.garanteprivacy.it)
Article 8.
Payment security and confidentialit
We attach great importance to the fact that your purchases are made in the best safety conditions. Therefore, transactions are confidential, encrypted and protected thanks to the SSL (Secure Sockets Layer) protocol. When you pay the order by credit card or with your PayPal account or through the Nexi XPay portal, the transaction takes place between you and PayPal, an international service recognized for its reliability in Internet transactions, or between you and Nexi XPay, Payment institution authorised by the Bank of Italy as an intermediary for online loans.We ensure that various mechanisms are put in place to combat fraud:
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When you confirm the order, the payment interface service (PayPal, Soisy,...) checks the validity of your credit card number and ensures that there are no problems.
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regarding credit card fraud processing, we may perform checks to ensure that your identity and address are true. In this context, we may carry out checks on the information provided to us, such as surname, first name, e-mail address, delivery address, IP address used, your order history and transactions relating to the orders concerned; and Finally, the credit card used (type, country of issue and partial numbers reported by banks and payments, composed of only the first four digits and the last two, as well as the expiration date). If necessary, we may ask you to email us a copy of your ID and proof of address dated less than three (3) months. These documents shall not be kept beyond the time necessary for verification and shall not be passed on to third parties. We reserve the right to cancel your order and block your account. In case of failure to receive the required documents within the deadline, we will cancel the order at our sole discretion.
As part of this processing, we remind you that you have all the rights listed in article 7 above. We do not store your bank details on our servers. For each order you will need to complete the appropriate fields during the purchase of your order. However, and only with your consent, authorization to proceed with prompt payment may be filed by PayPal and Soisy for use in future payments on the Site. To do this, simply select the appropriate box at the time of payment authorization confirmation. You can request the cancellation of PayPal’s express payment authorisation at any time by going to the PayPal website and removing your consent in the authorisation section.
You can request at any time to Nexi XPay access to your Personal Data, the rectification or deletion of the same or to object to their processing by addressing requests to the Owner.
Article 9.
Social Network
Like most of you, we are present on many social networks such as Facebook or Instagram. You can find them on our site on several occasions:
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when you share our sales on social networks. Each of the social networks has its own privacy policy, which we invite you to consult.
Article 10.
Cookie Policy
The term "Cookie " refers to a file stored and read when visiting a website, reading an e-mail, installing or using software or a mobile application, regardless of the type of terminal used. Cookies set on the Site are of different types and serve different purposes. This Website uses Cookies commonly referred to as "technical" or other similar Tracking Tools to perform activities strictly necessary to ensure the operation or provision of the Service. You can accept or refuse the installation of these cookies according to the terms explained below.
Please note that your settings will be taken into account within 24 hours of the request. Your cookies are valid for 13 months. You can at any time manage the terms and conditions for the storage and use of data collected through cookies. Since the use of third-party Tracking Tools on this Website cannot be fully controlled by the Owner, any specific reference to third-party Tracking Tools is to be considered indicative. To obtain complete information, Users are kindly invited to consult the privacy policy of the respective third-party services listed in this document. Given the objective complexity of identifying tracking technologies, Users are encouraged to contact the Controller if they wish to receive further information regarding the use of such technologies on this Website.
How to manage cookies?
As explained on the Cookie Handling page, cookies are used in order to get the most out of our Site.If you disable cookies, it is possible that some sections of our Website will not work. For example, you may have difficulties registering or viewing the pages of the site.
How to enable or disable cookies on your browser?
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Google Chrome
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Click on the wrench icon in the browser bar
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Select "Settings"
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Click on "Show advanced settings"
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In the "Privacy" section, click on the "Content settings" button
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To enable cookies, in the "Cookies" section, select "Allow local data storage". This will enable both first-party and third-party cookies. To enable only first-party cookies, instead, activate the "Block third-party cookies and site data" option.
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To disable cookies completely, select "Prevent sites from setting data"
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Note that there are different levels of cookie enablement in Chrome. For more information on setting cookies on Chrome, please refer to the following page: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
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Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0, 10.0
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Click on "Tools" at the top of the browser window and click on "Internet options"
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Move to the "Privacy" tab
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To enable cookies: Move the selector to "Media" or lower
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To disable all cookies: Move the selector completely to other
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Note that there are different levels of enabling cookies in Internet Explorer. For more information about setting cookies on Internet Explorer, please refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
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Mozilla Firefox
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Click on "Options" from the browser menu
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Select the "Privacy" panel
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To enable cookies: Select "Accept cookies from sites"
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To disable cookies: Uncheck "Accept cookies from sites"
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Note that there are different levels of enabling cookies in Internet Explorer. For more information about setting cookies on Internet Explorer, please refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
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Safari on OSX
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Click on "Safari" from the menu bar and select "Preferences"
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Click on "Security"
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To enable cookies: In the "Accept cookies" section select "Only for the site I am browsing"
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To disable cookies: In the "Accept cookies" section select "Never"
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Note that there are different levels of enabling cookies in Internet Explorer. For more information about setting cookies on Opera, please refer to the following pages from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
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For all browsers
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Refer to the online help of the browser you are using.
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